Frequently Asked Questions

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Do I need to be 18 to do the Bar Skills course?
There is no need to be 18 to do the course, we have plenty of under 18’s complete the Bar Skills course. In QLD you are legally allowed to work in and serve alcohol in a licensed venue.
Can I do any pre course reading?

You can read through and print off the Bar Course Learner Guide which is an excellent thing to do once you have booked in and before coming to the course. There is information there regarding the Hygiene training we do, so by reading this will give you some good information before the course starts.

Can I get a refund?
If you require a refund, we need seven (7) days written notice prior to commencement of the course for a full refund. If under 7 days a $25 admin fee shall be deducted from your refund. If you are to cancel less than 24hrs before the start of a course there is no refund available. If you are doing the TAE40110 course which is not conducted by ITS and is run by Plenty Training you will need to abide by the refund policy of Plenty Training the details of which are on their website. http://www.plentytraining.edu.au/

A refund can not be given after a course commences unless evidence of hardship or unforeseen circumstances are given to the Director at whose discretion will determine the level of refund to be given. The entire refund policy is in the ITS Student Handbook.

Can I obtain a replacement Statement of Attainment?
In the event of losing your Statement of Attainment we can create a replacement one at a cost of $25. All Statement of Attainments are mailed out within 4 weeks of course completion. If at any time you lose your Statement of Attainment a replacement can be arranged by our office at a cost of $25.
What are the dress requirements?
Students are requested to wear smart casual clothes throughout the course. Closed in shoes are a must. Generally, your trainer will request you to wear black and whites. If you have your own black and whites, you are invited to wear these throughout the entire course. If you do not already have black and whites, we recommend that you just wear something as close as possible, it is not necessary to purchase new clothes for the course. Many people gain employment where some sort of uniform (top or bottom) may be provided.
How long before the start of the course do I have to arrive and what should I bring?

Participants are required to attend the first session of training approximately 15 minutes prior to the course start time. We will need you to complete a short Literacy/Numeracy test and also our Enrolment form. Also remember to bring your USI number.
Food can be purchased at most venues where the course is conducted but if you prefer you can bring your own snacks to the course to consume on the breaks. Otherwise just bring a pen and small note book.

When are classes scheduled?
Courses are available either day or night. Day courses are offered from 9.00am to approximately 3.30pm and Night courses are offered from 3.pm – 10.00pm. Courses are completed over a 2 day session, generally Monday, Tuesday, Wednesday and or Thursday. Check the schedule on this website or if unsure contact our office on 1300 798 948
How does the payment plan for the Bar Skills Course work?

There is an initial payment of $50 to reserve your place in the course. From there, we will contact you to confirm your course and the arrangement for the remaining installments. Please note, certificates are posted out once all payments have been made.

How does ITS Bar Skills offer accredited training to its students?

In Australia, the vocational education and training (VET) Quality Framework aims to achieve national consistency in the way that registered training organisations (RTOs) are registered and are adhering to the Standards.

As one of Queensland’s preferred Hospitality Training providers, ITS proudly upholds our training delivery to this framework. To ensure all Queenslanders are receiving quality training, the national regulator for the VET sector, the Australian Skills Quality Authority (ASQA), undertakes audits of all RTOs to ensure we are in compliance with these Standards pertaining to the quality of training. ITS undergoes their third party audits in accordance to these Standards to remain registered.

If you would like more information on audit processes, please visit ASQA’s website.

Can I get Recognition of Prior Learning?

Recognition of Prior Learning (RPL) allows individuals to be issued units of competency from a nationally recognised qualification by demonstrating skills, understanding and experience in a particular field of work.

Currently there are no prerequisite units required to undertake the following units offered by ITS Bar Skills:

  • SITHFAB201 Provide responsible service of alcohol;
  • SITXFSA101 Use hygienic practices for food safety;
  • SITHFAB202 Operate a bar; SITHGAM201 Provide responsible gambling services.

These are standalone units and therefore no RPL is applicable. However, if the learner has already completed the unit SITHFAB201 “Provide responsible service of alcohol” and has a Responsible Service of Alcohol (RSA) Certificate recognised in Queensland, you can choose to either do the 2 day course with the Responsible Service of Gambling (RSG), or select the 1 day practical Bar Skills only option. Simply select the 1 day course option above to secure your place.

Have questions about RMLV training? For answers related to Approved Managers and RMLV certificates.

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