About Us

Welcome to ITS

ITS has been training talented hospitality employees, and supporting venues across QLD for over 15 years.

Founded by Damien Smith, a passionate hospitality professional and accredited trainer, the ITS approach is to pour added value and career expertise to our training courses.

All About ITS (Industry Training Services)

Damien has built a team of highly skilled and motivated professionals. Each trainer has extensive trade experience in the hospitality industry, and proven expertise in the teaching and development of training programs.

The team each hold a minimum Certificate IV (40110) in Training and Workplace Assessment and 5+ years professional experience in supervisory or managerial hospitality positions.

Together we are all dedicated to ensuring your learning is interactive, informative and enjoyable.


ITS Training Is Unique

“It’s much more than obtaining a certificate. With ITS, you’re up-skilling in an actual hospitality environment, and trained on the real-life scenarios that you’re likely to encounter.”

Meet the ITS Team


Damien Smith


ITS Founder and hands-on RMLV, RSA and RSG trainer. Due to his successful background as a restaurant group owner, Damien is also passionate about helping venue clients prepare and lodge their liquor license applications and submissions.


Jaqui Dean


Jacqui trains and inspires students across Brisbane and the Gold Coast. Delivering our RSA, RSG and hands-on bar skills courses with enthusiasm and a good dose of career expertise. Jacqui’s colourful professional background began in 1993 at the Star Casino.

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Angus Telford


Angus has been with the ITS team for 13 months training RMLV in Ashgrove, South Brisbane and the Gold Coast. He holds a Cert 4 in Training & Assessment, RMLV, RSA, FSS..

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Melanie Goulevitch


Mel has been a qualified trainer for more than five years. She has extensive experience across the hospitality industry, and brings a wealth of knowledge to her courses. Born and Bred in FNQ, Mel heads up the training for ITS across the Cairns region.

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Steve Rowe


Steve has been training with ITS since 2018, facilitating our courses on the Sunshine Coast for RMLV, Bar Skills training, RSA & RSG courses.
Working both here and overseas, Steve’s career has seen him active in the hospitality, tourism, events and Vocational Education and Training industries.

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Colleen Drew


Colleen has worked front line in hospitality venues for over 15 years around Queensland, plus has extensive knowledge of regulatory requirements. This expertise is evident in her RMLV, RSA & RSG training, as she facilitates ITS courses throughout Brisbane and the Sunshine Coast.

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Student Handbook

Bar Skills Handbook

JSA Information

Have any questions about our courses or liquor licensing support?

Contact ITS today for the best hospitality training options for your requirements.