Refund Policy

Course Transfers

Course Fees are fully transferable to a future course, but transfers must be made more than 24 hours prior to the commencement of your current course starting. Transfers requested within 24 hours of your booked course, will be subject to a $50 administration fee.

If ITS cancels the course a full refund will be given or a transfer of funds will be done to a future course.

Course Refunds and Cancellations

If you require a refund, seven (7) days written notice prior to commencement of your course must be received by ITS. If under seven (7) days a $50 administration fee shall be deducted from your fee refund.

There is no refund available if the participant cancels within 24 hours of course commencement.

No refund is available to participants who leave before completing the course/competency unless they can provide a medical certificate or show extreme personal hardship. In that case fees may be refunded on a pro-rata basis – less an administration fee or the participant can opt to participate in a future course (within 6 months of initial fee payment)

Online RMLV Courses

Should you have computer/internet issues at the start of, or during the course, you can rebook for another online RMLV course within 6 months without additional charge.